After much deliberation the decision has been made to discontinue offering DSL service as of December 31, 2015. This was strictly a financial decision based on the continued rising costs associated with the service.
A notification letter and informational packet were sent to all HEMC Broadband subscribers on October 16. The packet contains information regarding other Internet Service Providers (ISP) options. HEMC customer service representatives are available Monday-Friday, 9 a.m. to 5 p.m., to assist subscribers with the transition to another provider.
“We apologize for any inconvenience this decision may cause, but the DSL service was no longer financially viable,” explains Jonathan Cantrell, President/CEO of Habersham EMC. “HEMC personnel can assist subscribers in setting up an account with another provider, either through a three-way call or in our Clarkesville or Cleveland office. We can also help establish new email accounts, move emails and contacts.
If a subscriber decides that HEMC’s assistance with the transition to another provider is not needed, they should notify HEMC’s Member Services Department. Otherwise billing will continue through December 31. Customer service representatives can be reached at (706)754-2114, (706)865-4362 or (800)640-6812
HEMC Broadband Management
Security Alert Information Security is a priority at HEMC Broadband. We will never ask for your username or password by email or other electronic means. If you receive an email requesting information, which is supposedly from one of our employees or web mail team, please follow these steps.
1. Do not give out any information. 2. Do not respond to the email in any way. 3. Contact our office immediately at 706-754-9094 or 877-651-3157.
Since 1999, HEMC Broadband has been a full service internet provider brought to you by Habersham Electric Membership Corporation.
As one of the largest ISP's in Northeast Georgia, we offer high-speed internet connections as well as web hosting and domain registration. HEMC Broadband is also on the cutting edge of point-to-point fiber connectivity and fiber access to the internet.
HEMC Broadband is committed to embracing new technologies and services that will bring benefit and value to our members and internet customers.Through a $42 million grant from the local, state and federal governments to the North Georgia Network (NGN), a 260-mile high-speed fiber optic ring is being constructed. This ring will connect with existing fiber networks to form a 1,000-mile loop when complete.
Habersham Electric Membership Corporation (HEMC) is proud to be a part of NGN, and as such will be building fiber networks throughout the service area. HEMC’s fiber optic service has been named Trailwave. However, due to the stipulations and the timeline for construction under the grant , the fiber optic network will not cover the entire HEMC electric service area. Zones for construction are being identified and eligible members in those areas will be notified prior to construction.
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