Internet Billing Policy
- Unpaid balances including cancellation charges will be transferred to customer's HEMC Bill (if applicable) and when payments are received on account all payments will be applied to this service first.
- Should HEMC Broadband retain an attorney or collection agency to enforce any breach of payment or cancellation charge reasonable costs and attorney fees will apply. Additional fees of approximately 40 - 50% will be added to the original unpaid balance.
- All accounts are paid via Bank Draft or major Credit Card.
- All accounts must pay 1 month in advance before the account is created.
- Returned checks and Bank Drafts are subject to a $25 fee.
- All accounts 30 days past due are subject to disconnection and will incur a $5-$25 reconnect fee.
- Service period is one calendar month. One month minimum service. You must notify HEMC Broadband in writing (Postal or Email) when you wish to terminate service. Cancellations and account changes will occur at the end of the monthly billing cycle.
- Included with your HEMC Broadband account is one set of software which we will provide with your first months payment. Any additional software will be provided for $5 per set.
- Accounts may be upgraded to the next level of usage at no charge. There is a $5 surcharge to downgrade account usage. All changes must be requested before the last day of the current month, and will take effect on the first of the next month.
- We reserve the right to change our prices without prior notice and to refuse service.
- We are not responsible for any toll charges when a customer uses 1 + number to access our service. Please check to make sure the number you are dialing is local for your area.
- Paper/Email customers are subject to a $2.00 monthly invoice fee.
