• Unpaid balances including cancellation charges will be transferred to customer's HEMC Bill (if applicable) and when payments are received on account all payments will be applied to this service first.

  • Should HEMC Broadband retain an attorney or collection agency to enforce any breach of payment or cancellation charge reasonable costs and attorney fees will apply. Additional fees of approximately 40 - 50% will be added to the original unpaid balance.

  • All accounts are paid via Bank Draft or major Credit Card.

  • All accounts must pay 1 month in advance before the account is created.

  • Returned checks and Bank Drafts are subject to a $25 fee.

  • All accounts 30 days past due are subject to disconnection and will incur a $5-$25 reconnect fee.

  • Service period is one calendar month. One month minimum service. You must notify HEMC Broadband in writing (Postal or Email) when you wish to terminate service. Cancellations and account changes will occur at the end of the monthly billing cycle.

  • Included with your HEMC Broadband account is one set of software which we will provide with your first months payment. Any additional software will be provided for $5 per set.

  • Accounts may be upgraded to the next level of usage at no charge. There is a $5 surcharge to downgrade account usage. All changes must be requested before the last day of the current month, and will take effect on the first of the next month.

  • We reserve the right to change our prices without prior notice and to refuse service.

  • We are not responsible for any toll charges when a customer uses 1 + number to access our service. Please check to make sure the number you are dialing is local for your area.

  • Paper/Email customers are subject to a $2.00 monthly invoice fee.





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After much deliberation, the decision has been made to discontinue offering DSL service as of December 31, 2015. This was strictly a financial decision based on the continued rising costs associated with the service.

A notification letter and informational packet were sent to all HEMC Broadband subscribers on October 16. The packet contains information regarding other Internet Service Providers (ISP) options. HEMC customer service representatives are available Monday-Friday, 9 a.m. to 5 p.m., to assist subscribers with the transition to another provider.
“We apologize for any inconvenience this decision may cause, but the DSL service was no longer financially viable,” explains Jonathan Cantrell, President/CEO of Habersham EMC. “HEMC personnel can assist subscribers in setting up an account with another provider, either through a three-way call or in our Clarkesville or Cleveland office. We can also help establish new email accounts, move emails and contacts.

If a subscriber decides that HEMC’s assistance with the transition to another provider is not needed, they should notify HEMC’s Member Services Department. Otherwise billing will continue through December 31. Customer service representatives can be reached at (706)754-2114, (706)865-4362 or (800)640-6812.

Sincerely,
HEMC Broadband Management