HEMC Broadband Cares About Your Privacy
We want to assure you that we are safeguarding your customer information. Our privacy is based on the laws governing privacy and on our own high standards of protecting privacy.

  • We protect your personal and financial information
  • We do not sell your information
  • We do not share your information with companies outside of the HEMC Broadband family

Commitment to Privacy
HEMC Broadband uses a variety of proven protection techniques to ensure your privacy while using our services and to maintain the security of your on-line session. Protecting your personal information is an important priority for HEMC Broadband Internet Services. This privacy policy is designed to support this objective.

How Do We Protect Your Information
HEMC Broadband has always considered the protection of sensitive information to be a sound business practice and a foundation of customer trust. We employ extensive information controls in keeping with industry standards and practices, and we regularly adapt their physical electronic, and procedural controls to respond to changing requirements and advances in technology.

Our employees have limited access to your information. They have access only when it will help you do business with us or help us do business with you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard customer information.

We do not sell customer information to outside companies. We do not sell your Internet activity for marketing purposes.

HEMC Broadband will always be committed to manufacturing the confidentiality, integrity and security of personal information entrusted to us by loyal customers. We are proud of our privacy practices, and we want you to know how we protect your information and how we use your information to service your account.

If you have questions or concern about our privacy policy or would like a more detailed explanation of our privacy practices, please contact us by telephone or by email!

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After much deliberation, the decision has been made to discontinue offering DSL service as of December 31, 2015. This was strictly a financial decision based on the continued rising costs associated with the service.

A notification letter and informational packet were sent to all HEMC Broadband subscribers on October 16. The packet contains information regarding other Internet Service Providers (ISP) options. HEMC customer service representatives are available Monday-Friday, 9 a.m. to 5 p.m., to assist subscribers with the transition to another provider.
“We apologize for any inconvenience this decision may cause, but the DSL service was no longer financially viable,” explains Jonathan Cantrell, President/CEO of Habersham EMC. “HEMC personnel can assist subscribers in setting up an account with another provider, either through a three-way call or in our Clarkesville or Cleveland office. We can also help establish new email accounts, move emails and contacts.

If a subscriber decides that HEMC’s assistance with the transition to another provider is not needed, they should notify HEMC’s Member Services Department. Otherwise billing will continue through December 31. Customer service representatives can be reached at (706)754-2114, (706)865-4362 or (800)640-6812.

HEMC Broadband Management